FAQ2018-02-20T11:17:05+00:00

Frequently Asked Questions

Use our store locator to find nearby stores carrying Hip Chick Farms products. If a retail location isn’t close or convenient, we also offer online sales through our website. If you have any problems locating a particular product, don’t hesitate to contact us at [email protected].

We ship frozen food to the 48 contiguous US states; we do not ship to Alaska or Hawaii.

SHIPPING FROZEN FOOD

We will ship you order to your home or workplace via FedEx, UPS or On Trac. We ship frozen products in coolers packed with dry ice to ensure your purchase arrives cold within the designated shipping time frame.

Please be aware that dry ice is very cold (-109.3°F), and can be dangerous if not handled correctly. We include specific instructions to provide for safe handling and disposal of any dry ice that may remain in your cooler upon arrival. Please do not handle dry ice with bare hands.

SHIPPING SCHEDULE

Frozen shipments cannot be in transit over the weekend, so the destination, shipping method and day that your order is placed can all affect when your order will arrive.

We ship Monday through Thursday, however, if the transit time required to ship your order after a Tuesday during a given week would require your order to sit in a shipping company’s warehouse over the weekend, it will be held until the following Monday.

Most of our shipments arrive within 3 consecutive shipping days after your order is placed. Consecutive shipping days are Monday-Saturday for residential addresses, and Monday-Friday for commercial addresses.

TRACKING INFORMATION

We will send you a shipment notification with your tracking number when your order ships.

RETURNS

Please do not attempt to send frozen items back to us. If we make a mistake, we’ll be happy to correct it; contact us at [email protected]

Every product is fully cooked and frozen.  Cooking in the oven or in a skillet results in the tastiest meal. If you use a microwave, cook the meatballs, sausage, and turkey burgers for 1 minute.

  • All Chicken Fingers: Preheat oven to 400 degrees and cook for 8-10 minutes
  • All Meatballs: Preheat oven to 400 degrees and cook for 10-12 minutes
  • All Sausages: Preheat oven to 400 degrees and cook for 6-8 minutes
  • Turkey Patties: Preheat oven to 400 degrees and cook for 10-12 minutes
  • Grilled Chicken Nuggets: Preheat oven to 400 degrees and cook for 5-6 minutes
We buy chicken from farms that focus on humane treatment and high-quality poultry. All of the farms are rated GAP Step 3, which means no crates, no cages, no crowding, and enhanced outdoor access. You can learn more about GAP at www.globalanimalpartnership.org
Our founder, Chef Jen, has spent the past 20+ years as a professional chef. She creates new products that fit all of Hip Chick Farms requirements – delicious taste combined with simple, healthy, transparently sourced ingredients, no additives needed.

We are happy to help! Please email us at [email protected].